CUSTOMER SERVICE FAQ

 

Frequently Asked Questions

We get a fair number of the same questions when customers write in.

If you’ve already sent us a support request, you can expect to hear back from us soon.

However, we’ve also decided to put this page together in order to speed things along for you.

1.) Where Can I Access My Content?
2.) I Don’t Have Access To My Content – Help!
3.) What Is KevinKHelp.com And Why Is It On My Card Statement?
4.) What’s This Charge On My Card?
5.) What’s Included In The Breakup Cure?
6.) What Is The Breakup Cure And What Will It Help Me Do?
7.) What Do I Get With My Subscription?
8.) What If It Doesn’t Work For Me?
9.) Why Can’t I Buy ______?
10.) Can You Burn A DVD for me?
11.) How Can I Contact Your Company Directly?
12.) Product Access Questions
13.) Billing Questions
14.) What Is Your Refund Policy?

 


 HAVE A QUESTION?

It might have already been answered below… Here’s answers to the most frequently asked questions about The Breakup Cure…

 

bubblethought WHERE CAN I ACCESS MY CONTENT?

If you’ve purchased a product from us, you can head on over to our Private Members Community, and login with the e-mail you created when purchasing your product.

You’ll find your product under the “programs” section.

You should have received an email with detailed instructions – if you didn’t, please check your Spam folder, and if you still don’t see it, let us know and well be happy to send it to you again.

 

bubblethought I DON’T HAVE ACCESS TO MY CONTENT – HELP!

First things first – are you logged in?  When you purchased the product, you received an email with detailed instructions, which you can use to access the Private Members Community.  If you’re already logged in, trying logging out, and then logging in again.

If that doesn’t work, try a hard reset (CTRL+F5 or CMD+SHIFT+R) in your browser, or worst case, try a new browser – we recommend Chrome and Firefox.  This system has been successfully used by people all over the world with all sorts of browsers and Internet connections, so if it’s not working for you, it’s probably a temporary blip or something weird on your computer.  Worst case, open a support ticket by clicking the Support button on the right and we’ll work with you to get it fixed as soon as possible

 

bubblethought WHAT IS KEVINKHELP.COM AND WHY IS IT ON MY CARD STATEMENT?

If you see a charge on your credit card from KevinKHelp.com, then either you, or someone in your family purchased one of our products.

We offer a wide variety of training programs at TheBreakupDoctor.com.

These include..

The Breakup Cure,  The Breakthrough Breakup Method, The Relationship Repair System,  Why Your Ex Left, The Relationship Masterclass, The Relationship Calculator, The Next Level Love Relationship Repair & Transformation Support Series and many more.

 

bubblethought WHAT’S THIS CHARGE ON MY CARD?

Don’t worry – we didn’t turn your credit card details over to hackers.  In fact, it’s stored securely on our server, and no one can even see the full account number – the last four digits are the only things readable to us humans.  And if there’s a charge there from us, it wasn’t an accident, so let’s clarify things for you.

On a number of our programs, we include micro-subscriptions to provide you with additional material.  It’s our way of making sure that you get the most out of the course.  The subscriptions always have a set time window so they don’t drag on forever, and if you follow along with the material we’ve created, you will experience profound changes and better results.

We attempt to make it as clear as possible that these micro-subscriptions are a part of the courses.  If you missed it, you can look at the Sales Page for any particular course, the details on it’s Checkout Page, the Terms of Service you agreed to at checkout, and in the Email Receipt that came with the course.  We’ve been in business for a long time, and trust us, it’d be very bad business to be deceptive about this sort of stuff.

With that said, if you missed all of those notices and the charges you’re seeing are unexpected, we can work with you to cancel your subscription and ensure that no further charges will go out of your account again.

 

bubblethought WHATS INCLUDED IN THE BREAKUP CURE?

The Breakup Cure is an online course with over 15 modules.

It includes:

  1. a video program
  2. an audio program
  3. a complete eBook of the entire course.

You can watch the videos online, download the audios to your phone or iPod, or read the eBook on your computer, iPad, or kindle. We’ve created this material in every possible format so that you can use it anywhere you are, at home or on the go.

bubblethought WHAT IS THE BREAKUP CURE AND WHAT WILL IT HELP ME DO?

The Breakup Cure will help you save your relationship and bounce back after a broken relationship.

The Breakup Cure is the ONLY program that’s ever been created to help you be happy on your own… with or without your ex.

 

bubblethought WHAT IF IT DOES’NT WORK FOR ME?

If you follow this system, it’s virtually IMPOSSIBLE for it not to work for you.

However, if you don’t see an improvement after applying everything in my program for 60 days, just email customer support at help@thebreakupdoctor.com and we will be happy to help you personally with your situation.

 

bubblethought WHAT DO I GET WITH MY SUBSCRIPTION?

The “Next Level Love” Relationship Repair & Transformation Support Series:  You’ll get a new instructional video and audio training every week, along with our Live Q&A Coaching Call that we do with our members every month.

Note that the bonus free trial to The “Next Level Love” Relationship Repair & Transformation Support Series is completely optional, HOWEVER most of our members will opt for this opportunity as each month you’ll discover life-changing tips and strategies to nurturing your relationship, as well as empowerment advice, healthy lifestyle tips, relationship maintenance, interviews with dating experts, and specific intimacy issues all answered in each action-packed issue!…

You’ll be getting so many it’s almost unfair. There is no other product on the market like this, and you will receive your access today for free. If you choose to stay on as an The “Next Level Love” Relationship Repair & Transformation Support Series member, you will be charged one time only as long as you decide to remain a member. You can cancel at any time.

The course lasts for twelve months, for a total of 52 sections.

The “Next Level Love” Relationship Repair & Transformation Support Series is $69.95 a month, and you may receive a 14-Day Trial with your purchase of The Break Up Cure

ACCESSING YOUR STUFF

All of our programs are delivered digitally in order to save you taxes and shipping fees.

When you purchase any one of our courses, you can instantly access the material under the Programs tab of our membership website.

For example when you are on the website, you’ll see a listing under Programs for Relationship Masterclass when you mouse over Programs or clicking on it – that’s where you can find it.

We’ve set the material to “drip” out over a period of time so that you’re not overwhelmed with information, but rather, can watch and learn at a pace that allows you to actually get the most out of it!

 

bubblethought WHY CAN’T I BUY ______?

If you’re interested in a product but don’t see any way to purchase it, then that means it’s by invitation only. We want to make sure you are a right fit for the program.  We are always gathering customer feedback and tweaking things, working to make our products the very best that they can be.  You can see the catalogue of programs here and if one interested you, send an email to the email listed on the page so we can evaluate if you are a right fit for the program. As long as you’re on our mailing list, you’ll be notified when we have seats available.

 

bubblethought CAN YOU BURN A DVD FOR ME?

Except where expressly stated, our materials are not available on DVD or CD formats.

We do not ship any programs to you or your house in order to protect the privacy and anonymity of your purchase.

Couples often share joint households and the last thing we want to do is trigger an outbreak by sending you something that you wanted to keep private.

 

bubblethought HOW CAN I CONTACT YOUR COMPANY DIRECTLY?

If you need to contact us for customer support, you can email us at help@thebreakupdoctor.com or call us at (866) 768-3601

NOTE: We cheerfully provide customer support Monday – Friday, 9AM – 5PM CST, excluding U.S. Holidays.

We’re typically able to respond to each person within 24-48 hours but sometimes we experience larger than usual volume and may take up to 72 hours to respond.

 

bubblethought PRODUCT ACCESS QUESTIONS

I just signed up, but something happened, and I didn’t get sent to the download page. 

CLICK HERE and login with the email and password details you registered.

Your login details have also been automatically emailed to you in your members welcome letter. Please check that the email isn’t spam blocked or in your junk mail folder. When you do find it, add the email address to your ‘safe senders’ list!

I PURCHASED BUT NEVER CREATED A LOGIN EMAIL & PASSWORD

CLICK HERE to create your login now.

 

bubblethought BILLING QUESTIONS

Billing Questions If you have a charge from our website on your credit card, then you’ve come to the right place.

WHAT IS THE CHARGE ON MY CREDIT CARD?

You, or someone in your family, purchased one of our products. If it was you, well… you probably remember doing so. If it wasn’t you, then please ask your son or husband (yes, this happens more often then you might think).

WHY ARE THERE MULTIPLE CHARGES ON MY CARD?

Did you buy any additional products from us? We sometimes give you the option of adding complimentary products to your purchases. If you see multiple charges on the same day, then you took us up on that.

But I See Charges From AFTER The Day I Purchased!

Ok, so it sounds like you opted into a subscription program. We try to be VERY clear about these – here’s an example of the checkout page

But hey, if you didn’t mean to join it, then no worries – we’ll get you taken care of – all you’ve gotta do is contact us at 1 (866) 768-3601

 

bubblethought WHAT IS YOUR REFUND POLICY?

If you’re not happy with your purchase, you get your money back, simple as that. And we’ll honor that for a full year from the original date of your purchase. Simply put, we don’t want your money if you don’t find value in our stuff.

So how do I know what I actually bought from you?

You just need to look at the emails you received on the date of your original purchase. Search in your inbox for this exact phrase (yes, quote marks and all): “Items in Your Order”. That will pull up the invoices we sent your way. Or, just contact us and we’ll let you know!

Hmmm, I’m Gonna Just Call My Bank To Contest The Charges…

We can’t stop you, but we will contest the chargeback, and we usually win (we keep good records). Here’s a better idea: contact us instead at 1 (866) 768-3601. We’ll promptly refund you, and rather than deal with a banking rep, you’ll get to talk to one of the awesome, friendly people from our team.

But Seriously, Someone Stole My Card And Bought Your Stuff…

In that case, yes, contact your bank. But please contact us too. We take fraud very seriously – it hurts our business and it’s just not cool – and we work with our banking partners to help track down credit card thieves.